FirstClass 7 Unified Communications Quick Reference
for Centigram TUI (Web client version)
Recording your spoken name
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FirstClass Unified Communications integrates all FirstClass modules giving you one unified Mailbox for all messages, be they voice, fax, or text.Voice Greetings
FirstClass Unified Communications enables you to access your phone and fax messages along with your email messages from your FirstClass client or from a web browser, just as you have always accessed your email. Phone messages are stored on the FirstClass server in standard .wav format, which is playable on virtually any platform.
FirstClass Unified Communications, with the Centigram TUI emmulation, enables you to access your phone messages from any phone, just as you have always accessed your voice mail.
Using a fax machine to access your FirstClass Mailbox, you can download your new fax messages.
You can also unify all your existing voice mailboxes so all of your voice messages will go to your FirstClass Mailbox, regardless of which of your phones was called.
FirstClass Unified Communications helps you work more efficiently and easily. Your location or technology will no longer determine what types of messages you can access. All your messages are stored on one central Mailbox that can be accessed using any web browser, any phone, or a FirstClass client. Never again will you have to log into your email, check your office phone voicemail, your cell phone voicemail, and your home phone answering machine to find that one important message. Simply log in from wherever you are, using whatever device is handiest and retrieve and manage all your messages.
With FirstClass Unified Communications, you can create as many greetings as you like. Create greetings for specific callers, and/or chosen called numbers, and schedule them to play at specific times.
There are four main types of greetings:
You should record a spoken name. It is used for system identification.
External greetings will play for callers outside of your organization.
Internal greetings will play for callers within your organization calling your internal extension number from their internal extensions.
Voice menuRecording your name
1 Log into your Mailbox.Recording a greeting
2 Press 8 for User options.
3 Press 6 to access your Name
4 Press 5 to Listen to your name.
5 Press 7 to Record your name.
6 Press 9 to exit.
1 Log into your Mailbox.Customizing greetings
2 Press 8 for User options.
3 Press 4 to access your Greetings.
4 Press 5 to Listen to your greeting.
5 Press 7 to Record your greeting.
6 Press 9 to exit.
Once you have recorded a greeting using the phone, it is enabled and callers will hear your greeting when they call. If you want the greeting to play for all callers all the time, no customization is required.Voice preferences
If you prefer to customize your greetings to be scheduled or to play for certain callers or called numbers, see FirstClass Unified Communications User Guide.
Changing your passcode
1 Log into your Mailbox.Your default preferences
2 Press 8 for User options.
3 Press 7 to access your Passcode.
4 Enter a new passcode.
5 Reenter your new passcode for confirmation.
6 Enter your old passcode.
When your FirstClass Unified Communications account is created, your default preferences are preset. The default preferences allow you to:
recieve a notification in your Mailbox when a caller hangs up without leaving a message Working with messages using a phone
use your FirstClass client, a web browser, or any phone to retrieve and manage all messages
receive fax messages in your Mailbox.
The following section describes the basics of using a phone to listen to and manage voice, text and fax messages with FirstClass Unified Communications.Logging in
There are three options for logging into your account:
A If you calling from home:
1 Dial your home phone number using your home phone.
2 Enter your passcode.
B If you are not calling from home (option 1):
1 Dial your home phone number.
2 Interrupt your greeting by pressing *.
3 Enter your passcode.
C If you are not calling from home (option 2):
1 Dial the system number.Listening to and managing messages
2 Enter your home phone number (mailbox number) when prompted.
3 Interrupt your greeting by pressing *.
4 Enter your passcode.
You can access both new and saved messages by phone. The only attachments that can be downloaded are fax messages (see Retrieving fax messages using Faxback).Answer only the person who sent the message, not other message recipients.
The following commands can be issued during message playback or at the end of a message.
7 Play message
3 Discard message
You can only reply to a FirstClass Unified Communications user who called from an identified FirstClass Unified Communications number.You can give a message to another FirstClass Unified Communications user or anyone you have set up in your address book with a phone number (no spaces or dashes) as the name and a valid email address:
If you wish to attach the original, give the message instead.
4 Give message
Creating and sending messages
Once you have addressed the list of recipients, you will be prompted to record a message. You can send the message without recording comments.
You can create and send a message by phone to another FirstClass Unified Communications user, or any person you have entered as a numeric name with a corresponding email address in your address book.
1 Log into your Mailbox.
2 Press 6 to make a new message.
3 Address the list of recipients (any FirstClass Unified Communications user or anyone you have set up with a numeric name in your address book).
4 Press # to record the message, followed by # to end recording.
5 optional commands
Press 7 to Review the message.
Press 3 to Discard the message.
6 Press 9 to send the message and exit.Retrieving fax messages using Faxback
To retrieve faxes, call into your Mailbox from a fax machine handset.Working with messages using a web browser
Press 7 to Retreive the fax immediately. When prompted, press Start on the fax machine and replace the handset. The fax will be printed on the fax machine and your voice messaging session will end.
Press 8 to Tag the fax for end-of-session delivery. Listen to your messages and tag other faxes for end-of-session delivery. When you press 9 to exit, you will be prompted to press Start on the fax machine and replace the handset. The fax will be printed on the fax machine.
You can retrieve any message using a web browser. For general information about working with messages, see FirstClass Quick Reference, or our online help. Voice messages
A Mailbox with a Called, No message notification, a fax message, and a voice message looks like this:
A voice message will look like this:
To play the message, click the attachment. Your playback options will depend on the current software configuration of your computer.
Replying to and forwarding voice messages
Reply to and forward a voice message the same as a text message. When replying, if the original sender does not have an associated email address known by FirstClass, you need to change the "To" name. Fax messages
If you wish to include the original message with the reply, forward the message instead of replying.
To open a fax message, click it. A fax message will look like this:Called, No message
To view a fax page click the magnifying glass to the right of the attachment.
To download the fax to save it, click the download icon to the left of the attachment.
If a caller doesnt leave a message, you will see a notification containing the caller information.