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Reading messages


Listening to voice messages
Working with unread messages
Working with message threads
Dealing with Called, No message notifications
Dealing with junk mail
Retrieving mail from Internet mail accounts

 Listening to voice messages
To play the message, click the attachment. Your playback options will depend on the current software configuration of your computer.

51603_12419_11.gif?src=.PNG Reading fax messages
To open a fax message, click it. The fax pages will be attached to the message.
If you have set your
preferences to receive each page as a separate file (PCX), there will be one attachment per page.
If you have set your preferences to receive the entire fax as one file (DCX), there will be one attachment.
To view a fax page, download the attachment.

Selecting what to list
If you are interested in checking only one type of mail, such as unread messages, in a container, you can list only those messages. Your changes are only in effect for as long as you have the container open.
To list only a certain type of mail:
1 Open the container.
2 Click one of the following:
• Show Incoming Items - lists only received messages
• Show Outgoing Items - lists only sent messages
• Show Unsent Items - lists only unsent messages
• Show Unread Items - lists only messages that you haven't read
• Show All Items - reverts to the default view, which is all message types.
Listing only unread messages by default
You can list only unread messages by default in all containers. This can cut down the time it takes to see the list of messages when you have a slow connection.
To list only unread messages by default, choose Yes at "Show only unread items" in your viewing preferences.
When you list only unread messages by default:
• the number of read messages not displayed is indicated on the summary bar (where they are referred to as hidden messages)
• only read messages will be hidden; you will still see other types of messages, such as unsent and sent messages in your Mailbox.

Working with unread messages
Opening only unread messages
To open the next unread message, open a message, then click Next Unread.
To open the previous unread message, open a message, then click Previous Unread.
Turning unread flags off and on
When a message is unread, a red flag is displayed beside it. You will also see a red flag beside the icon for your Mailbox or a conference that contains unread messages.
After you open an unread message, the red flag beside the message disappears. If you want this message to attract your attention again, you can put the flag back. To do this, select the message, then click Mark as Read. To remove this flag again, do the same thing.
81203_42521_14.gif?src=.PNG Shortcut
Click the flag column beside the message to turn the flag off or on.

Working with message threads
Messages with the same subject, that were sent in reply to other messages, are presented in a special way. As replies to messages accumulate, they create a thread of related messages. Each reply in the thread is numbered; by default, the subject of the first reply starts with "Re:", the subject of the reply to this reply starts with "Re(2):", and so on. When you group messages by subject in List view, all older messages in a thread are grouped under the most recent message.
81203_42521_14.gif?src=.PNG Note
There is a limit to the number of FirstClass messages that can be displayed with a web browser. Only the most recent messages are shown. To see an older message in a thread, open a more recent message, then click Previous in Thread.
Following message threads
If you open a message that is part of a thread, you can open the next message in the thread by clicking Next in Thread.
To open the previous message in this thread, click Previous in Thread.

51603_12419_11.gif?src=.PNG Dealing with Called, No message notifications
If someone phones but doesn’t leave a message, you will see a Called, No message notification listing the caller's phone number and location.
If you do not want to receive these notifications for all or some callers, change your voice messaging preferences.

Dealing with junk mail
FirstClass can mark as junk certain types of mail on the assumption that they are unsolicited (also known as spam). You can decide whether to accept or reject this mail. For details on what FirstClass considers junk, contact your administrator.
81203_42521_14.gif?src=.PNG Note
Your administrator may have defined other types of mail as junk, such as mail coming from a particular address. You will never see this mail.
To specify how you want to handle the mail that FirstClass considers junk, choose the option you want at "Junk mail handling" in your mail rules preferences.
In addition, you can define what you consider to be junk mail (for example, mail from a particular address) and create
rules that tell FirstClass what to do with this mail.

Retrieving mail from Internet mail accounts
You can import mail from POP3 mail accounts into your FirstClass account, so that mail from all accounts appears in your FirstClass Mailbox. To do this:
1 Click Import Accounts in your mail rules preferences.
2 Update the
Mail Import form.

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